bh998 Help Center
Answers to all your questions about bh998
Deposits, withdrawals, mobile gaming, and bonuses — clear and straightforward answers to the questions you might have about anything at bh998 are organised on this page.
bh998 is a reliable mobile betting and casino platform built for players in Bangladesh. Whether you are new or experienced — questions often come up about depositing money, claiming bonuses, playing on mobile, and making fast withdrawals. We have grouped those questions into four categories and answered them in plain language. Scroll down and find your question. If you cannot find it, ask us directly on our 24/7 live chat.
Frequently Asked Questions
Click on the categories below to find the answer to your question.
Deposit
Deposit
After logging in to bh998, go to the "Deposit" option and select bKash as your payment method. Enter your desired amount — minimum ৳100 — then follow the on-screen instructions to complete the payment using your bKash app or *247#. Once the payment is successful, the balance is added to your account almost instantly. If you have any issues, let us know via live chat.
bh998 currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major banks in Bangladesh are supported, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit amount for each method is ৳100.
bh998 generally does not charge its own fees on deposits. However, your mobile banking operator (such as bKash or Nagad) may apply their standard transaction charges — this depends entirely on that service's own policy. Bank transfer fees from your bank may also apply. If you are unsure about any charges, contact the relevant service before making a deposit.
Funds deposited via Nagad are usually credited to your bh998 wallet within a few minutes. In most cases, the balance appears shortly after the payment is confirmed. If the balance has not arrived within 15 minutes, take your Nagad transaction reference number and contact our live chat — the support team will resolve it quickly.
Yes, you can make separate transactions from multiple methods — for example, one bKash payment followed by one Nagad payment. Each deposit will be added to your wallet individually. However, the minimum amount for each transaction must be ৳100.
Withdrawal
Withdrawal
The minimum withdrawal amount at bh998 is ৳800. Withdrawal requests below this amount will not be possible. If you have sufficient balance in your wallet and have met any bonus wagering requirements, you can withdraw ৳800 or more via any approved method.
Yes, bh998's withdrawal process is active 24 hours a day, 7 days a week. Withdrawal requests made at 2 AM or on Fridays are processed as normal. Funds typically reach your mobile wallet or bank within 10 to 45 minutes after the request is approved.
A pending withdrawal request is normal — it is part of the verification process. It is usually completed within 10 to 45 minutes. If it remains pending for more than 45 minutes, contact us via live chat or at [email protected] with your transaction ID. The support team will update the status promptly.
Yes, for security purposes, the destination wallet or bank account for withdrawals must be registered in your own name. Withdrawal requests to a wallet registered in someone else's name may be rejected. This rule is in place to prevent fraud and to keep your account secure.
Withdrawals to mobile wallets — bKash, Nagad, Rocket, and Upay — are generally the fastest. Funds arrive within 10 to 45 minutes after approval. Bank transfers may take a bit longer due to the bank's own processing time.
Mobile Usage
Mobile Usage
After the connection is restored, refreshing the page will resume most games from where they were interrupted. The result of any round in progress in slot or fishing games is saved automatically. Rejoining a live casino game may take a moment. If connection drops happen repeatedly, use a stable Wi-Fi or 4G connection.
On Android Chrome, tap the three dots on the right → Settings → Privacy and security → Clear browsing data → select both the Cache and Cookies checkboxes, then tap Clear. On iPhone in Safari, go to the Settings app → Safari → Clear History and Website Data. Then reopen your browser and visit bh998.lat — the page will load much faster.
Yes, bh998 is fully optimised for mobile browsers. Slots, fishing games, live casino, and sports betting can all be played easily from a smartphone browser. There is no need to install a separate app — just type bh998.lat into your browser. Games adjust neatly to smaller screens.
bh998 runs on any Android or iOS smartphone and tablet. It also works without issues on Windows or macOS desktops. The site works correctly on any modern browser — Chrome, Firefox, Safari, or Edge. For the best experience, use the latest version of your browser.
Most games work in both portrait (vertical) and landscape (horizontal) mode. However, fishing games and live casino table games look better and are easier to control in landscape mode. If you keep auto-rotate enabled on your device, the game will set itself to the best view automatically.
Welcome Bonus
Welcome Bonus
You will receive a 120% welcome bonus on your first deposit at bh998, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, making your total balance ৳2,200. A 15x wagering requirement applies to the bonus amount — meaning you need to place a total of ৳18,000 in bets for a ৳1,200 bonus. Once the wagering is completed, your bonus winnings can be withdrawn.
Yes, the welcome bonus has a set expiry period. If the wagering requirement is not met before the expiry, the bonus and any winnings from it may be forfeited. You can check your bonus expiry in the promotions section of your account. So after receiving the bonus, try to play regularly to complete the wagering in time.
No, the welcome bonus is given only once per account — at the time of the first deposit. If someone attempts to claim the bonus by opening multiple accounts, it will be considered a violation of the site's rules and the accounts may be suspended. Each player may open only one account.
Yes, many players prefer to play directly without any wagering requirements. In that case, you can choose not to accept the bonus or request a bonus cancellation via live chat. However, once a bonus has been accepted and wagering has begun, cancellation may not be possible in some cases. So read the terms carefully before accepting a bonus.
Depositing ৳6,000 gives a 120% bonus of ৳7,200, making your total balance ৳13,200. The wagering requirement is calculated only on the bonus amount — that is, ৳7,200 × 15 = ৳108,000 in total bets before the bonus winnings can be withdrawn. The maximum bonus is ৳8,000 — so depositing ৳6,700 or more will give you the maximum bonus.
Didn't find an answer to your question?
If you could not find a solution to your issue in the FAQ above, do not worry. bh998's support team is available 7 days a week, 24 hours a day to assist you in both Bengali and English.
24/7 Live Chat — for the fastest support
Email: [email protected]