bh998's Privacy Policy

1 Introduction & Scope

bh998 is a trusted mobile betting and casino platform for players in Bangladesh. We believe your privacy is a fundamental right. In this Privacy Policy, we clearly explain what information is collected, how it is used, and what your rights are.

This policy applies to the following:

• All services on the bh998 website and mobile platform.
• Browsing activity of all users, both registered and unregistered.
• Communications with us through customer support.
• Information related to payment processing and transactions.

By using our platform, you give your consent to the data processing practices described in this policy.

2 Information We Collect

bh998 only collects information that is necessary to provide you with the best service. We divide the information collected into the following categories:

2.1 Information You Provide Directly

Information you provide when creating an account or managing your profile:

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number).
• Documents submitted for identity verification (where applicable).

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device type.
• Browser type and operating system.
• Session duration and a list of pages visited.
• Information collected through cookies and related tracking technologies.

2.3 Transaction Information

Records of all transactions related to deposits, withdrawals, and betting activity, which are retained for financial control and fraud prevention.

3 Purpose of Data Use

bh998 uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To carry out deposits and withdrawals smoothly.
• Identity Verification: To confirm age (21+) and identity.
• Customer Support: To resolve your complaints and queries quickly.
• Platform Improvement: To enhance the user experience and add new features.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor users' gaming habits and identify potential issues.
• Legal Compliance: To comply with applicable laws and regulations.

We do not sell your information to third parties or share it with any external organisation for advertising purposes.

4 Data Sharing & Disclosure

bh998 may share information only in the following limited and specific circumstances:

4.1 Service Partners

We use trusted third-party services for payment processing, identity verification, and technical support. These partners receive only the information necessary to provide their specific service and are committed to maintaining equivalent privacy standards.

4.2 Legal Obligations

If a court, law enforcement agency, or other government authority requests information through a lawful order, we may provide it under legal obligation.

4.3 Business Restructuring

In the event of a business merger or acquisition, user data may be transferred; however, the new controller will be bound by the terms of this Privacy Policy.

4.4 With Your Consent

Before sharing your information for any reason other than those listed above, we will obtain your explicit consent.

5 Data Protection & Security

The security of your data is our highest priority. bh998 employs the following technical and administrative safeguards:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive data (passwords, payment details) is protected with industry-standard encryption.
• Access Controls: Only authorised staff can access your information.
• Regular Security Audits: Periodic reviews are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional security layer to protect your account.
• Firewall & Intrusion Detection: Advanced technology to prevent unauthorised access.

While we take all reasonable security measures, complete security on the internet cannot be guaranteed. In the event of any security breach, we will notify the affected users as quickly as possible.

6 Cookie Policy

The bh998 website uses cookies and similar technologies to provide the best experience. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Collect platform usage statistics to help improve our services.

6.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the platform.

7 Data Retention Period

bh998 retains your information according to the following policy:

• Data for active accounts is retained for the entire duration the account remains active.
• Transaction records are retained long-term in accordance with financial and legal requirements.
• Even after an account is closed, some data may be kept for a set period to meet legal obligations.
• When no longer needed, data is deleted using secure methods.

8 Your Rights

As a bh998 user, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your data, though some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

In specific cases, you may object to the processing of your data, and we will give your objection due consideration.

8.5 Right to Close Your Account

You may request to close your bh998 account at any time. Please contact our support team to do so.

To exercise these rights or for any related questions, contact us directly.

9 Protection of Minors

bh998 is an adult platform. We strictly do not allow anyone under the age of 21 to register or use our services. We never knowingly collect information from any person under the age of 21.

If we are informed that a minor has created an account, we will immediately take steps to delete that account and the associated information.

10 Third-Party Links

The bh998 platform may contain links to third-party websites. Our Privacy Policy applies only to our own platform. We are not responsible for the privacy practices of third-party websites and advise users to read the privacy policies of those sites.

11 Policy Changes & Updates

bh998 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified via email or a platform notification.
• For significant changes, users may be required to consent to the new policy.

Continuing to use the platform after an update will be considered acceptance of the revised policy. You should therefore visit this page regularly.

12 Responsible Gaming & Data Privacy

bh998 gives the highest importance to responsible gaming. In this regard, we may monitor user gaming behaviour to identify potentially problematic patterns. This information is used solely for the user's benefit and is never shared with third parties for marketing purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.